Return & Refund Policy

90-Day Return Policy You have 90 days after receiving your item to request a return. To be eligible, your item must be in its original packaging and in the same condition as received. You'll also need your order number or proof of purchase.

EU Right of Withdrawal (14 Days) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. Submit your withdrawal request via your account or order status page, or by emailing support@somoralife.com. You'll receive a confirmation email. After withdrawal, we will refund all payments received, including standard delivery costs, within 14 days. Pre-ordered products are subject to the same return rights as regular products for EU customers.

Common Reasons for Returns and Solutions

Defects / Manufacturing Errors / Quality Issues — Free replacement. Does Not Fit (wrong size/color) — Return or exchange. Shipping cost at customer's expense, unless EU withdrawal applies. Changed Your Mind — Return within 90 days. Shipping cost at customer's expense, unless EU withdrawal applies. Package Damaged on Arrival — Send photos + description to support@somoralife.com within 5 days. Free replacement. Second defect = full refund. Incorrect Shipping Information — Contact us immediately for correction. Other — Contact us, we'll work it out.

How to Return Your Order

1. Contact support@somoralife.com within 90 days of delivery (EU customers: within 14 days for withdrawal). Include order number and reason.
2. We confirm if your return is accepted and provide the return address and (where applicable) a return shipping label.
3. Securely package the product(s) in original packaging, including all accessories.
4. Send the package to the specified address and share the tracking number with us.
5. Once received and inspected, we process your refund within 14 days via your original payment method.

Unauthorized returns will not be accepted. All returns must be approved by our customer service before being sent.

Exchanges The fastest way to get what you want is to return your current item, and once the return is accepted, place a separate order for the new item.

Damages and Issues Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate and resolve it.

Non-Returnable Items

• Items damaged after delivery due to customer misuse
• Sale items are not eligible for return, except for EU customers exercising their right of withdrawal

Refunds We'll notify you once we've received and inspected your return, and confirm whether the refund is approved. If approved, you'll be automatically refunded via your original payment method within 14 days. Bank/card processing times may add extra delay. If more than 15 business days have passed since approval, contact support@somoralife.com.

Contact support@somoralife.com — available all business days.